General Overview: The Animal Control Officer is responsible to help enforce local and state ordinances concerning the care, use, and treatment, selling, licensing and impounding of animals. Conducts investigations and inspections, issues warnings, responds to injured animal calls and prepares reports of daily activities. Educates the public about relevant animal regulations and humane animal care. Collaborates with local law enforcement to address issues which may require prosecution or legal intervention. Also works in the shelter to support animal care functions.

Because this is a front line staff position working closely with staff, volunteers and the public, must maintain a pleasant, welcoming atmosphere that reflects professionalism and commitment to support the work of staff and volunteers.

Major Responsibilities:

  • Responds to dispatched calls in priority and determines appropriate action enforcing local and state animal laws and ordinances as possible.
  • Fields calls from the public regarding complaints, bite cases and other animal control issues ensuring logging of said complaints and ensures they are distributed to animal control officer on duty.
  • Processes all paperwork for strays, animals brought to the shelter, return to owners, etc. and interacts appropriately with members of the community.
  • Completes log sheets outlining daily activity and outcomes and any other paperwork required for processing completed activities.
  • While in the field, educates the public regarding responsible pet ownership and animal laws and ordinances.
  • If possible and as necessary, arbitrates disputes. Issues warnings and contacts law enforcement as necessary regarding citation violations.
  • Conducts general investigations of animal-related problems such as nuisance complaints, animals running at large, livestock kills, wildlife and possible cruelty situations.
  • Confers with the executive director and veterinarian as necessary to prepare written investigative reports that may be introduced as legal court evidence.
  • Ensures confidentiality is maintained in dealing with investigations and outcomes.
  • Assists in shelter cleaning and maintenance and care of impounded animals helping with job functions of animal care attendants.
  • Helps with transports as needed for wildlife rehabilitation and animals being transferred to other animal welfare and rescue groups.
  • On a daily basis, ensures preparation of animal control vehicle for road readiness and ensures vehicle and equipment are maintained and properly stocked.
  • Confers with the ACO Manager regarding equipment or vehicle needs.
  • Inspects animal-related businesses as contacted to ensure operation meets local and state standards.
  • Helps as necessary with routine inspections of collaborative rescue groups.
  • Ensures reports are prepared on all business and rescue inspections.
  • Assists callers with information and questions regarding situations such as trapped animals, nuisance, wildlife, etc.
  • Confers with the front office regarding the collection of necessary fees for shelter services provided off-site.
  • Maintains confidentiality of HSEC records, files and donations.
  • Fulfills intake procedures for impounded animals and ensures they are carried out in a timely and effective manner and that data entry of all actions taken are maintained in shelter data base.
  • Works collaboratively with HSEC team to achieve shelter goals.
  • Participates in team meetings to receive updates regarding procedures, discuss workplace issues and share ideas to improve animal care.
  • Performs such other duties as may be deemed necessary for the fulfillment of the Humane Society’s goals and objectives.

Essential Functions and Skills:

Good organizational skills; attention to detail; self-motivated; skills with animal first aid and CPR, performing euthanasia, basic laboratory techniques including drawing blood and administering medications and vaccinations; ability to temperament test animals; ability to identify animal species, breeds, ages and sexes; ability to identify signs of animal illness and injuries; ability to recognize signs of animal neglect, abuse and cruelty, knowledge of law enforcement principles and practices; knowledge of local and state animal laws and ordinances and of court procedures; knowledge in euthanasia methods and techniques; skill in animal restraint and capture methods and the ability to interpret animal body language; ability to maintain effective working relationships with other community professionals; good communication skills – verbal and written; team player; ability to work with database and maintain records; ability to work well with broad spectrum of the community; good sense of humor.

All employees must be able to provide their own transportation to and from work.

Must have a valid driver’s license.

Ability to manage a van in various climates.

Availability to work a flexible work schedule including weekends, evenings and holidays.

Must be able to lift heavyweight in excess of 50 lbs.

Spanish speaking a plus but not required.

Hours: 40 hours per week

Classification: Shelter Support – Non-Exempt

Job Type: Full-time

Salary: $19.00 – $21.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • On call
  • Weekend availability


  • High school or equivalent (Preferred)

Job Type: Full-time

Ready to apply? Visit Indeed or fill out an online application.


Customer Service Representative

A friendly, compassionate and professionally oriented individual wanted — capable of supporting a professional office environment. Must be able to work in a fast-paced environment, capable of dealing with a broad spectrum of people and situations. Some animal behavior knowledge is helpful.

Skills and qualities required:

  • Strong verbal and written communication
  • Good organizational skills
  • Answering phone and office equipment familiarity a must
  • Capable of working independently as well as being a strong team player
  • Computer and database competency
  • Basic math skills
  • Ability to multi-task in a fast-paced environment
  • Animal knowledge and familiarity a plus
  • Saturday availability required
  • People-oriented and ability to deal with a variety of individuals from diverse backgrounds

Hours: 30 to 40 hours per week

Classification: Full-Time Administrative – Non-exempt

Full-Time Position with Benefits

Apply through Indeed, fill out online application below or send a cover letter, resume and three work-related references to:

HSEC Job Search
54687 County Rd. 19
Bristol, IN 46507

EOE – For more information visit

Spanish language experience is a plus

Required education: High school or equivalent

Job Type: Full-time

Ready to apply? Visit Indeed or fill out an online application.

Humane Society of Elkhart County

  • Application for Employment

    Programs, services, and employment are equally available to everyone. Please inform the Human Resources Department if you require reasonable accommodation for the application or interview. Answer each question fully and accurately. No action can be taken on this application until you have answered all questions. In reading and answering the following questions, be aware that none of the questions are intended to imply illegal preferences or discrimination based upon non-job-related information. An Equal Opportunity Employer
  • MM slash DD slash YYYY
    If you are hired, you may be required to submit proof of age.
    (Include any plea of "guilty" or "no contest." Exclude minor traffic violations.)
  • (A conviction will not necessarily disqualify an applicant for employment.)
  • Education

  • List name and address of Schools
  • College or University Education

  • List name and address of Schools
  • Vocational or Technical Education

  • List name and address of Schools
  • Employment History

    List names of employers in consecutive order with present or last employer listed first. Account for all periods of time including military service and any periods of unemployment. If self-employed, give firm name and supply business references. NOTE: A job offer may be contingent upon acceptable references from current and former employers.
  • Starting DateEnding Date 
  • Starting PayEnding Pay 
  • 2nd Most Recent Employer

  • Starting DateEnding Date 
  • Starting PayEnding Pay 
  • 3rd Most Recent Employer

  • Starting DateEnding Date 
  • Starting PayEnding Pay 
  • Drop files here or
    Max. file size: 200 MB.
    • MM slash DD slash YYYY

    **Updated 8-17-22**